Behavior Expectations and Acceptable Use Policy

Parallel is a paid AI communication service for adults 18 and older. The age requirement is an eligibility and safety boundary, not an adult-content mode. These expectations apply to your account, the content you submit, and your use of every Parallel surface.

You may use Parallel for lawful personal communication, reflection, creativity, and exploration. You remain responsible for what you submit, publish, share, or do with AI output. Do not use the service to harm, exploit, deceive, or violate the rights of another person.

You must not use Parallel to:

• Exploit minors: create, request, sexualize, romanticize, groom, or facilitate exploitative content involving anyone under 18 or represented as under 18.
• Abuse real people: impersonate, harass, threaten, stalk, defame, exploit, or create non-consensual intimate or deceptive content about an identifiable person.
• Facilitate serious harm: plan, incite, celebrate, or materially assist terrorism, violent wrongdoing, trafficking, or serious criminal activity.
• Compromise security: distribute malware, phishing, credential theft, spam, or fraud; probe or overload systems; extract secrets; or bypass access, safety, rate-limit, payment, or security controls.
• Abuse access: share, sell, transfer, or resell an account; use unauthorized bots, scraping, bulk automation, or API access; or interfere with another customer's use.
• Violate rights or law: infringe privacy, intellectual-property, publicity, or other rights, or use the service for conduct prohibited by applicable law.

Every account is subject to the same legal, safety, consent, and anti-exploitation boundaries. An adult account does not authorize content involving minors, non-consenting people, criminal facilitation, or attempts to defeat safeguards.

Parallel may use automated controls, rate limits, security signals, and human review of reported or flagged material where appropriate. We do not promise that every message is manually reviewed or screened before it is processed. Automated systems can miss or misclassify content.

We evaluate context, severity, repetition, intent, customer history, and legal or safety risk. Responses may include a warning, blocked action, feature restriction, temporary suspension, permanent termination, preservation of evidence, or a report to an appropriate authority when required. Immediate action may be necessary for serious safety, exploitation, fraud, or security risks.

Billing and refunds remain governed by the Terms of Service and applicable law. This policy does not create a blanket no-refund rule.

Report suspected abuse, unsafe AI output, or an account restriction you believe is mistaken to support@getparallelhq.com. Include the account email and enough context to investigate, but do not email passwords, payment-card numbers, or sensitive identity documents.

AI output may be inaccurate, incomplete, unexpected, or inappropriate. Parallel is not a human, therapist, doctor, lawyer, financial adviser, crisis line, or emergency service. Do not rely on AI output as professional advice or emergency support. Contact qualified professionals or local emergency services when needed.

We may update these expectations as the service, law, or safety risks change. Material changes will be disclosed and may require a new acceptance before paid product access continues.