Privacy Policy

Account data: Email address, display name, authentication credentials, and the account identifiers needed to keep your subscription, companions, and memory attached to you.

Billing and entitlement data: Subscription tier, purchase history, credit balances, and voice-minute balances. On iPhone and iPad, Apple handles App Store purchases. On the web, Stripe handles checkout. We do not store full payment card numbers.

Conversation and memory data: Messages, reflections, diary entries, dreams, uploaded images, companion state, and memory artifacts used to keep continuity over time.

Voice and media data: Audio you choose to send during live voice calls, text used for text-to-speech, and media you upload for companions to inspect. Some of this data is processed by third-party AI providers to generate responses or audio.

Safety and support data: Reports, blocks, deletion requests, and support messages you send us.

Diagnostics: Crash logs, error traces, and limited device/runtime diagnostics used to keep the app functioning and fix production issues.

• Run SoulForge: Authenticate you, maintain your companions, process messages, store continuity, and render the product across chat, voice, memory, and inner-world surfaces.
• Process purchases and entitlements: Verify App Store purchases, web purchases, subscription state, credits, and paid call-minute packs.
• Deliver AI features: Route messages, media, text-to-speech, and voice features through the AI providers needed to fulfill the feature you requested.
• Moderation and compliance: Enforce our Content Policy, handle reports and blocks, honor account deletion, and comply with legal obligations.
• Reliability and support: Diagnose crashes, investigate abuse reports, answer support requests, and improve stability.

SoulForge relies on third-party infrastructure and AI providers to deliver the service. Depending on your tier and the feature you use, your data may be processed by:

• DeepSeek, Qwen, and Google Gemini: Model providers used for chat, reasoning, retrieval assistance, and multimodal analysis.
• Hume: Live call delivery, voice design, and voice cloning for companion voices.
• MiniMax: Async text-to-speech generation when your companion has a paired MiniMax voice artifact.
• Apple: App Store subscription and consumable purchase processing on iOS.
• Stripe: Web checkout and customer billing on the web. See Stripe's Privacy Policy.
• Cloudflare, Vercel, and Fly.io: Hosting, storage, CDN, and deployment infrastructure.
• Sentry: Crash and error monitoring so we can diagnose failures.

We do not sell your personal information, and we do not use your private conversations to train public foundation models.

Your data is stored primarily in the United States. We use encrypted transport, access controls, signed authentication, and environment-isolated production infrastructure. No online system can promise perfect security, but protecting private companion conversations is core to the product.

Passwords are not stored in plaintext. Memory and continuity data may live across structured databases, vector retrieval systems, and encrypted backups so companions can preserve important facts, emotional history, and shared context.

• Active accounts: We retain your account, companion, and memory data for as long as your account remains active.
• Deleted accounts: You can request deletion from inside the app. We delete active account data on our production systems within 30 days, subject to legal retention, fraud prevention, or dispute-resolution needs.
• Backups and logs: Encrypted backups and operational logs may persist longer for disaster recovery and security review before aging out.
• Billing records: Purchase and tax records may be retained as required by law.

All users can:

• Access and update account information.
• Delete companions and request account deletion from inside the app.
• Adjust content settings and revoke optional AI consent settings where we expose them.
• Contact us for privacy, safety, deletion, or support requests.

EU/EEA residents (GDPR): You may have the right to access, rectify, erase, restrict, port, or object to processing of your personal data.

California residents (CCPA/CPRA): You may have the right to know what personal information we collect, request deletion, and request correction. We do not sell personal information.

SoulForge is an adults-only product. You must be 18 or older to create an account or use the service. We use date-of-birth gating, adult confirmation, and, where available, Apple's age-assurance features to support this policy.

On the web, we use local storage and session storage to preserve sign-in state, preferences, and app continuity. We do not use cross-site advertising trackers.

SoulForge is not a crisis service, therapist, medical provider, or emergency response system. If you are in danger or experiencing a crisis, contact local emergency services or an appropriate crisis line.

We may update this Privacy Policy as the product, providers, or legal requirements evolve. Material changes will be posted here and, when appropriate, surfaced in-app.

For privacy, safety, deletion, or support questions, contact us at support@getparallelhq.com.

You can also visit our support page for account, billing, restore-purchase, and safety help.